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MKT-101 Exam Questions & Answers

Build and Analyze Customer Journeys using Marketing Cloud  •  Salesforce

161 Questions Updated Sep 2026 99% Pass Rate
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Sample MKT-101 Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

Northern Trail Outfitters (NTO) is having an issue with bad email addresses coming into its website email signup form, impacting deliverability and senderreputation.

What should NTO use to make sure email addresses are valid before adding to its audience?

Correct Answer: B
Q2 MultipleChoice

A marketer needs to send emails to the creative team for proofing as part of an email campaign.

Which feature should help achieve this as an automatic flow?

Correct Answer: B
Q3 MultipleChoice

Northern Trail Outfitters wants to ensure that the Email Address field value is not duplicated in a data extension. What should a marketer do to ensure the Email Address field values are unique?

Correct Answer: A
Q4 MultipleChoice

Northern TrailOutfitters (NTO) stores sales representative information in a data extension. NTO wants to personalize the From Name in emails with the targeted customer's specific representative.

Which functionalities accomplish the requested configuration?

Correct Answer: C
Q5 MultipleChoice

A marketer wants to quickly view the link performance for a specific email, including Total Clicks and Unique Clicks.

Which area of the application should provide this data?

Correct Answer: B

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Frequently Asked Questions

The MKT-101 exam focuses on building and analyzing customer journeys using Salesforce Marketing Cloud. It tests your ability to design, implement, and optimize marketing automation workflows and customer engagement strategies within the Marketing Cloud platform.

The MKT-101 exam typically contains 60 multiple-choice questions. You have 90 minutes to complete the exam, and a passing score is usually around 65%.

Key topics include customer journey mapping, Email Studio, Automation Studio, segmentation, personalization, data management, analytics, and reporting within Marketing Cloud. You should also understand best practices for multi-channel marketing campaigns and customer engagement strategies.

Yes, Salesforce recommends having practical experience with Marketing Cloud features before attempting the exam. It's beneficial to complete official training modules and work with the platform directly to understand how to build and analyze customer journeys effectively.

The MKT-101 exam typically costs $200 USD. Pricing may vary by region and is subject to change, so it's best to check the official Salesforce certification website for current pricing in your location.
Exam Details
  • Exam CodeMKT-101
  • VendorSalesforce
  • Total Questions161
  • LanguageEnglish
  • Last UpdatedSep 3, 2026
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