Plat-Admn-202 Exam Questions & Answers
Salesforce Certified Platform App Builder • Salesforce
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Sample Plat-Admn-202 Questions
Practice with real exam-style questions, each with the verified correct answer and explanation.
Sales reps at Universal Containers use Salesforce on their mobile devices. They want a way to add new contacts quickly and then follow up later to complete the Additional information necessary. Which mobile solution should an app builder recommend to create the new contact?
The correct answer is A. Build a global action to create Contacts.
Sales reps need a fast mobile-friendly way to create new Contact records and complete additional details later. A global quick action is the best fit because it lets users create records quickly without needing to navigate deeply into the app. Salesforce documentation states that global actions allow users to create or update records without leaving the page they are on. Salesforce also documents that Create a Record global actions let admins choose the object to create, such as Contact.
Salesforce mobile uses quick actions in the action bar/action menu, making them suitable for fast record creation on mobile.
B . Path is used for guided stages, not quick contact creation. C. Mobile menu customization improves navigation but does not simplify the create process enough. D. Compact layout controls key field display, not fast record creation.
DreamHouse Realty (DR) asks for some improvements in case management. They want to enforce process compliance so that cases are unable To be reverted to an earlier case status, and to ensure that certain fields are required when specific case criteria are met. Which solution should an app builder implement to meet these requirements?
The correct solution is to configure validation rules with help text/error messaging.
Validation rules are the right tool because they evaluate record data before save and stop the save when the record does not meet the defined conditions. They can enforce that a Case status is not changed back to an earlier value by using formula logic such as PRIORVALUE() and picklist checks. They can also require certain fields only when specific Case criteria are met by checking whether those fields are blank under those conditions.
Why the other options are wrong:
Dependent picklists control valid picklist values, but they do not enforce status progression or conditional required fields across all save paths. Approval processes are not the best fit for real-time save validation. Page layout required fields are UI-level requirements and are not flexible enough for criteria-based enforcement.
Northern Trail Outfitters uses a custom object to track travel requests. Rangers want to have automatic posts on a record whenever a travel request has been approving Which feature should be used to accomplish this?
Feed Tracking is the correct feature because Salesforce can automatically generate feed updates when a tracked field changes on a record. Salesforce Help explains that feed tracking detects changes to tracked record fields and posts updates to the feed. It can also be configured for custom objects.
For this scenario, the app builder would track the travel request approval/status field. When the request becomes Approved, Salesforce posts that tracked change automatically on the record feed.
Why others are incorrect:
Auto-response rule sends automatic email responses, mainly for Lead/Case scenarios.
Approval process manages record approval routing, but the feature that creates automatic feed posts for field changes is Feed Tracking.
Feed quick action is manual, not automatic.
An app builder at Universal Containers has been asked to add The Chatter feed to a custom object record page. Which approach should the app builder use?
The correct answer is C. Add the standard Chatter feed component.
To add Chatter feed functionality to a custom object Lightning record page, the app builder should use the standard Chatter component in Lightning App Builder. Salesforce documentation states that the Feed component was renamed Chatter in Lightning App Builder and is used to place the publisher and feed combination on a record page.
A is incorrect because no custom Chatter feed component is required. B is incorrect because related lists do not add the Chatter feed. D is incorrect because the standard Chatter component is already available; an AppExchange component is unnecessary.
AW Computing uses a private sharing model for opportunities. Whenever An opportunity with a type of Service Agreement is created, all users in the Service Manager role should be able to view the opportunity. Which tool should AW Computing use to accomplish this?
AW Computing wants to grant access to all users in the Service Manager role for Opportunities of type Service Agreement in a private sharing model.
Criteria-based sharing rules allow sharing records automatically based on field values (e.g., Type = Service Agreement) to roles, public groups, or users.
Salesforce documentation confirms that when the org-wide default is private, sharing rules are the declarative way to grant access to specific users based on criteria. (Salesforce Help)
Owner-based sharing rules share based on the record owner, not a field criterion.
Apex sharing rules are needed only if declarative sharing is insufficient.
Manual sharing requires user action and is not scalable.
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