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SD0-401 Exam Questions & Answers
Service Desk Foundation Qualification • SDI
118 Questions
90 min
Updated Sep 2026
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Sample SD0-401 Questions
Practice with real exam-style questions, each with the verified correct answer and explanation.
Q1
MultipleChoice
The principal purpose of company policies is to:
Correct Answer: C
Q2
MultipleChoice
There are many potential barriers to communication in the Service Desk. Which is one of the barriers you may experience?
Correct Answer: A
Q3
MultipleChoice
Which type of customer satisfaction survey is planned and scheduled on a periodic basis?
Correct Answer: A
Q4
MultipleChoice
Which action best illustrates responsible team behaviour?
Correct Answer: C
Q5
MultipleChoice
As a support professional, how can you best maintain a quality image for your organization?
Correct Answer: A
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Unlock All SD0-401 QuestionsFrequently Asked Questions
The SD0-401 is the Service Desk Foundation Qualification exam offered by the Service Desk Institute (SDI). It validates foundational knowledge and skills required for service desk professionals to effectively support IT service delivery and customer satisfaction.
The exam covers key service desk competencies including incident management, problem management, customer service excellence, communication skills, and basic IT service management principles. It also includes knowledge of ITIL fundamentals and best practices in service desk operations.
Candidates typically need to achieve a score of 70% or higher to pass the SD0-401 exam. The exact passing score may vary, so it is recommended to check with SDI or your training provider for the most current requirements.
The SD0-401 exam is usually 90 minutes long and consists of multiple-choice questions. The exact number of questions typically ranges from 40-60, depending on the exam format and version being administered.
The SD0-401 is ideal for service desk analysts, IT support staff, help desk technicians, and anyone seeking to establish foundational credentials in service desk management. It is also suitable for those new to IT service management who want to validate their knowledge and skills.