CIS-ITSM Exam Questions & Answers
Certified Implementation Specialist - IT Service Management • ServiceNow
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Sample CIS-ITSM Questions
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What are the Release types available on the baseline release record?
What is the minimum number of offering(s) a service must have to move to the Catalog phase?
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. Which Now Create assets do you recommend they review to prepare? (Choose 2 options)
Now Create is ServiceNow's official implementation methodology. For a Business Analyst preparing for a Service Catalog workshop, the two most critical documents are:
Workshop Preparation Guide (A): This asset outlines the objectives, agenda, and necessary stakeholders for the workshop. It helps the analyst understand the flow of the session and the specific decisions (like catalog structure and categories) that need to be captured.
Process Guide (B): This provides the deep-dive technical and functional baseline for how Service Catalog and Request Management should work. Reviewing this ensures the analyst understands standard terminology (e.g., RITMs, Tasks, Stage vs. State) before they attempt to document custom requirements.
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
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