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500-420 Exam Questions & Answers

Cisco AppDynamics Associate Performance Analyst  •  Cisco

124 Questions 90 min Updated Sep 2026 99% Pass Rate
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Sample 500-420 Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

In which two features of AppDynamics can Information Points metric data be used? (Choose two.)

Correct Answer: A, D
Explanation:

Information Points in AppDynamics are custom metrics that track specific data within your applications, such as method invocations or the value of method arguments. These metrics can be utilized in various features of AppDynamics, most notably in 'Alerting' and 'Custom Dashboards.' Alerting allows you to set up notifications based on the thresholds set for Information Points, ensuring that teams are promptly informed about significant changes or anomalies. Custom Dashboards enable the visualization of Information Points metrics alongside other key performance indicators, providing a comprehensive view of application health and performance tailored to specific needs.


AppDynamics documentation on Information Points: Explains how to create and use Information Points to monitor specific business-relevant metrics.

AppDynamics documentation on Alerting: Details the process of setting up health rules and alerts based on various metrics, including those from Information Points.

AppDynamics documentation on Custom Dashboards: Guides on how to create dashboards that incorporate a wide range of metrics, including Information Points, for customized monitoring.

Q2 MultipleChoice

What are two types of Data Collectors in AppDynamics APM? (Choose two.)

Correct Answer: A, D
Explanation:

In AppDynamics Application Performance Management (APM), two types of Data Collectors are SQL data collectors and Method invocation data collectors. SQL data collectors capture and record detailed information about SQL queries executed by the application, helping identify slow or inefficient database operations. Method invocation data collectors capture information about specific method calls within the application code, including execution times and parameters, providing deep insights into code-level performance.


AppDynamics documentation on Data Collectors: Provides detailed information on configuring SQL and Method invocation data collectors for in-depth application monitoring.

Q3 MultipleChoice

An E-commerce application is built using microservices architecture design with several components. In AppDynamics, how should the Transaction Detection rules be grouped logically?

Correct Answer: C
Explanation:

For an e-commerce application built using a microservices architecture, logically grouping Transaction Detection rules can be effectively achieved through 'Use Transaction Group.' This approach allows for the organization of business transactions into meaningful groups that reflect the application's structure and the interactions between its microservices. By grouping transactions, it becomes easier to monitor, analyze, and troubleshoot the application as a whole and its individual components, enhancing the visibility and management of the application's performance.


AppDynamics documentation on Business Transactions: Provides insights on how to configure and manage business transactions, including grouping and monitoring strategies.

AppDynamics documentation on Microservices Monitoring: Offers guidance on best practices for monitoring applications designed with microservices architecture, including transaction grouping.

Q4 MultipleChoice

A team of developers deploys new Java servlet code that should create new business transactions in AppDynamics. After applying load on the new code function, there are no new Business Transactions on the Business Transaction Dashboard. Which two options should the developers check in AppDynamics to make sure the Business Transactions can be discovered?

[Choose two.)

Correct Answer: B, E
Explanation:

When new business transactions are not appearing on the Business Transaction Dashboard after deploying new code, developers should verify that there are no exclusion rules in place on the tier where the new code was deployed. Additionally, it is crucial to ensure that the Auto Discovery feature for servlets is enabled for Java agents, as this allows AppDynamics to automatically detect and name business transactions based on incoming requests to servlets. Both of these checks are necessary to ensure that new business transactions can be discovered and monitored. Reference: AppDynamics documentation on Business Transaction detection and Java Agent configuration.

Q5 MultipleChoice

Which values can be used to identify a split exit point?

Correct Answer: C
Explanation:

A split exit point in AppDynamics is identified using static application values. Static values provide a consistent and predictable way to categorize exit points, making it easier to aggregate and analyze similar types of interactions with external services or components.


AppDynamics documentation on Exit Points: Provides insights into how exit points are defined and identified within AppDynamics, including the use of static values for split exit points.

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Frequently Asked Questions

The 500-420 is an associate-level certification that validates foundational knowledge of Cisco AppDynamics, a business and application performance monitoring solution. This certification demonstrates that candidates understand core APM concepts, application monitoring, and basic troubleshooting capabilities.

The exam covers AppDynamics architecture, application monitoring, business transactions, metrics and dashboards, alert and response policies, and troubleshooting applications. Candidates should also understand the AppDynamics user interface, data collectors, and basic performance analysis techniques.

The exam typically contains 60-70 questions in multiple-choice format, though the exact number may vary. The passing score is generally around 65-70%, meaning candidates need to answer approximately 40-45 questions correctly to pass.

Cisco recommends having basic IT operations knowledge and some experience with application performance monitoring or similar technologies. While hands-on experience with AppDynamics is beneficial, studying the official Cisco learning materials can prepare candidates without prior AppDynamics experience.

Cisco provides official learning paths, instructor-led training courses, and self-paced training materials through Cisco Learning Network. Additionally, practice exams, official study guides, and community forums can help candidates prepare for the certification.
Exam Details
  • Exam Code500-420
  • VendorCisco
  • Total Questions124
  • Duration90 min
  • LanguageEnglish
  • Version1.0
  • Last UpdatedSep 4, 2026
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