CASM Exam Questions & Answers
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Sample CASM Questions
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Which event includes activities such as creating and updating policies, identifying stakeholders, and drafting communication plans?
The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.
A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.
B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.
C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.
D . Incorrect. A Strategic Sprint is not a formal Scrum event.
Agile Project Management: Kickoff meeting guidelines.
What BEST describes the Practice Backlog?
The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.
Which of the following is NOT a goal of Agile Process Improvement?
Agile Process Improvement focuses on delivering value through iterative enhancements, aligning practices with Agile principles, and eliminating waste. While reviews are part of improvement, the act of conducting regular reviews is not an overarching goal.
A . Correct. Regular reviews are a practice, not a primary goal of Agile Process Improvement.
B . Incorrect. Eliminating waste is central to Agile Process Improvement, aligning with Lean principles.
C . Incorrect. Ensuring alignment across practices is vital for cohesive delivery.
D . Incorrect. Maintaining relevancy and value creation is a key Agile goal.
ITIL 4: Process improvement goals in Agile Service Management.
An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?
Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.
A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.
B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.
C . Incorrect. ITIL focuses on service management rather than iterative project delivery.
D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.
Scrum Guide 2020
Agile Practices for Complex Project Management
Who makes the decision to release an Increment?
In Scrum and Agile practices, the decision to release an increment typically lies with the Product Owner (or Agile Practice Owner in service contexts) because they are responsible for maximizing the value of the product and ensuring alignment with business needs.
A . Incorrect. While the team delivers the increment, the release decision is outside their authority.
B . Correct. The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.
C . Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.
D . Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.
Scrum Guide 2020: Role of the Product Owner in release decisions.
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