ITIL-4-BRM Exam Questions & Answers
ITIL 4 Specialist: Business Relationship Management • PeopleCert
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Sample ITIL-4-BRM Questions
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In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.
Which activity is typically shared between a business relationship manger and business relationship agent?
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.
What key question should be asked when verifying and adjusting a business relationship model?
Verifying and adjusting the business relationship model requires assessing whether deviations occurred because the process wasn't followed or because the model itself was ineffective.
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?
End users with neither control (power) nor interest fit the ''monitor'' category in stakeholder analysis, requiring minimal effort to track their status.
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?
''Follow the business relationship model'' is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.
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