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AP-219 Exam Questions & Answers

Order Management Administrator Accredited Professional  •  Salesforce

111 Questions Updated Sep 2026 99% Pass Rate
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Sample AP-219 Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

An administrator is attempting to automatically create process exceptions for the Fulfillment Order object. When does the Create Process Exception flow get triggered?

Correct Answer: B
Q2 MultipleChoice

Which option is available for an admin to use as middleware to import data to. or export data from Order Management?

Correct Answer: E
Explanation:

Use Data Loader. Data Loader is a client application that allows administrators to bulkimport or export data from Salesforce using CSV files. The administrator can use Data Loader to import data into Order Management objects, such as Order Summary, Order Item Summary, Fulfillment Order, etc., or export data from these objects for backup or analysis purposes.

Verified Reference: https://appexchange.salesforce.com/ https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5

Q3 MultipleChoice

A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

Correct Answer: D
Explanation:

The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm&type=5

Q4 MultipleChoice

Which three statements are true about change sets?

Correct Answer: A, B, E
Explanation:

Three statements that are true about change sets are:

Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs thatallows one org to send change sets to another org.

Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that areused for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.

Change sets can contain only modifications made throughthe Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.

Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5

Q5 MultipleChoice

Which of the following options represent two ways that an administrator can utilize APIs in Workbench to query OrderSummaries?

Correct Answer: C
Explanation:

The Platform API and the Composite API are two ways that an administratorcan use APIs in Workbench to query Order Summaries. The Platform API allows querying, creating, updating, deleting, and searching records in Salesforce.The Composite API allows combining multiple requests into a single call, which can improve performance and reduce complexity12

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Frequently Asked Questions

The AP-219 (Order Management Administrator Accredited Professional) certification validates expertise in administering Salesforce Order Management. This certification is ideal for administrators and professionals responsible for managing order processes, configurations, and implementations within Salesforce Order Management.

While Salesforce doesn't mandate formal prerequisites, it's recommended to have hands-on experience with Salesforce Order Management and a solid understanding of core Salesforce administration concepts. Candidates should ideally have 6-12 months of practical experience with Order Management features and configurations.

The AP-219 exam consists of 60 multiple-choice questions and must be completed within 120 minutes. The passing score is typically 65%, though candidates should verify the exact passing score on the official Salesforce certification website.

The exam covers Order Management configuration, order processing workflows, fulfillment processes, returns management, and integration with other Salesforce clouds. It also includes questions on order orchestration, fulfillment option selection, and best practices for managing orders end-to-end.

Salesforce provides official study materials including documentation, trailhead modules, and practice exams on the Salesforce Learning Cloud. Additionally, hands-on practice in a Salesforce sandbox environment with Order Management features and review of case studies help reinforce key concepts before taking the exam.
Exam Details
  • Exam CodeAP-219
  • VendorSalesforce
  • Total Questions111
  • LanguageEnglish
  • Last UpdatedSep 2, 2026
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