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CRT-101 Exam Questions & Answers

Prepare for your Administrator Certification Exam  •  Salesforce

248 Questions 105 min Updated Jul 2026 99% Pass Rate
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About CRT-101 Exam

The Salesforce CRT-101 Administrator Certification Exam is a comprehensive assessment designed to validate your expertise in Salesforce administration and configuration. This certification exam covers essential topics including user management, security and access control, data management, and customization of Salesforce environments. Candidates will be tested on their ability to implement organizational setup, manage field and object configurations, and maintain data integrity across the platform. The CRT-101 exam is ideal for IT professionals, Salesforce administrators, and system architects who want to demonstrate their competency in managing Salesforce implementations and ensuring optimal platform performance for their organizations.

To successfully prepare for the CRT-101 certification exam, candidates should utilize updated exam dumps and comprehensive practice tests that reflect the latest exam objectives and real-world scenarios. These study resources provide invaluable insights into the exam format, question types, and content areas that require focused attention. Practice tests help identify knowledge gaps and build confidence by simulating the actual exam experience, while detailed exam dumps offer in-depth explanations for correct answers. By combining these preparation materials with official Salesforce documentation and hands-on experience, candidates can maximize their chances of passing the CRT-101 exam on their first attempt and advancing their professional credentials in Salesforce administration.

Exam Topics & Objectives

Configuration and Setup
Object Manager and Lightning App Builder
Sales, Marketing, Service, and Support Applications
Productivity and Collaboration
Data and Analytics Management
Workflow/Process Automation
Configuration and Setup
Object Manager and Lightning App Builder
Sales, Marketing, Service, and Support Applications
Productivity and Collaboration
Data and Analytics Management
Workflow and Process Automation

4-Week Study Plan for CRT-101

Week 1: Foundation & Core Configuration

  • Study Configuration and Setup fundamentals including org structure, user setup, and security model
  • Learn Object Manager basics: standard objects, custom objects, and field types
  • Practice creating custom objects and establishing relationships (lookup, master-detail, many-to-many)
  • Understand field dependencies and validation rules
  • Complete practice questions on Configuration and Setup (20 questions)
  • Review Lightning App Builder interface and page layouts
  • Build 3 practice Lightning App pages with different component configurations
  • Take Week 1 diagnostic quiz (50 questions) covering configuration topics

Week 2: Applications & Productivity Features

  • Study Sales Cloud features: opportunities, forecasts, sales processes, and pipeline management
  • Learn Marketing Cloud essentials: campaigns, leads, and lead management
  • Explore Service Cloud: cases, service console, and queues
  • Review Support features and entitlements
  • Study Productivity and Collaboration tools: Chatter, Files, and Slack integration
  • Complete 30 practice questions on Sales, Marketing, Service, and Support applications
  • Complete 20 practice questions on Productivity and Collaboration
  • Configure a sample sales process with stages and validation
  • Take Week 2 progress assessment (75 questions)

Week 3: Data Management & Automation

  • Master Data and Analytics Management: reports, dashboards, and data types
  • Study Einstein Analytics fundamentals and dashboard creation
  • Learn data import tools: Data Import Wizard, Data Loader
  • Understand data validation and duplicate management
  • Study Workflow and Process Automation: workflow rules, process builder, and flows
  • Learn Flow Builder: screen flows, subflows, and decision logic
  • Practice creating 5 different process automation scenarios
  • Complete 40 practice questions on Data and Analytics Management
  • Complete 40 practice questions on Workflow and Process Automation
  • Take Week 3 comprehensive review test (100 questions)

Week 4: Advanced Topics & Exam Preparation

  • Review all configuration best practices and common pitfalls
  • Study advanced Object Manager concepts: field history tracking, audit trails
  • Deep dive into Lightning App Builder advanced features and responsive design
  • Review complex automation scenarios combining multiple features
  • Study governance, permissions, and sharing settings
  • Complete cross-domain integration scenarios (Sales, Service, Marketing)
  • Take 3 full-length practice exams (200 questions each)
  • Review weak areas from practice exams and re-study specific topics
  • Create summary flashcards for all major exam domains
  • Perform final review of configuration, setup, and Lightning best practices
  • Take final diagnostic exam and achieve 80%+ passing score

Sample CRT-101 Questions

Practice with real exam-style questions. Reveal answers to verify your knowledge.

Q1 MultipleChoice

An administrator installed a managed package that contains a permission set group. The

permission set group that was installed includes Delete access on several objects, and the administrator

needs to prevent users in the permission set group from being able to delete records.

What should the administrator do to control Delete access?

Q2 MultipleChoice

At cloud kicks sales reps use discounts on the opportunity record to help win sales on

products. When an opportunity is won, they then have to manually apply the discount up the related

opportunity products. The sales manager has asked if three is a way to automate this time consuming

task.

What should the administrator use to deliver this requirement?

Q3 MultipleChoice

Aw computing wants to prevent user from updating the Account Annual Revenue field to be

a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

Q4 MultipleChoice

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer

is set to true, the first screen is skipped and the user is directed to the second screen.

How should the administrator configure the decision element?

Q5 MultipleChoice

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an

opportunity as won and another task after 60 days to check in with the customer.

which two automation tools should the administrator use?

Choose 2 answers

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Frequently Asked Questions

The CRT-101 is Salesforce's Administrator Certification Exam that validates your ability to implement, maintain, and optimize Salesforce solutions. It covers core administrative functions including user management, data management, security, and customization.

The CRT-101 exam is 120 minutes long and contains 60 multiple-choice questions. You need to score at least 65% to pass the exam.

Key topics include user setup and administration, security and access, data management, standard and custom objects, fields and relationships, process automation, and reporting and dashboards. You should also be familiar with Salesforce configuration, customization, and basic declarative development.

While Salesforce recommends having 6+ months of hands-on Salesforce experience before attempting the exam, there are no formal prerequisites. However, most candidates find it beneficial to have practical experience with Salesforce administration before sitting for the certification.

Salesforce offers official study guides, trailhead modules, practice exams, and instructor-led training courses to help you prepare. Additionally, many third-party platforms provide study materials, practice tests, and flashcards designed specifically for the CRT-101 exam.
Exam Details
  • Exam CodeCRT-101
  • VendorSalesforce
  • Total Questions248
  • Duration105 min
  • LanguageEnglish
  • Last UpdatedJul 19, 2026
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