What is the CRT-101 certification exam?

The CRT-101 is Salesforce's Administrator Certification Exam that validates your ability to implement, maintain, and optimize Salesforce solutions. It covers core administrative functions including user management, data management, security, and customization.

How long is the CRT-101 exam and how many questions are on it?

The CRT-101 exam is 120 minutes long and contains 60 multiple-choice questions. You need to score at least 65% to pass the exam.

What topics should I study to prepare for the CRT-101?

Key topics include user setup and administration, security and access, data management, standard and custom objects, fields and relationships, process automation, and reporting and dashboards. You should also be familiar with Salesforce configuration, customization, and basic declarative development.

Is there a prerequisite for taking the CRT-101 exam?

While Salesforce recommends having 6+ months of hands-on Salesforce experience before attempting the exam, there are no formal prerequisites. However, most candidates find it beneficial to have practical experience with Salesforce administration before sitting for the certification.

What resources are available to help me prepare for the CRT-101?

Salesforce offers official study guides, trailhead modules, practice exams, and instructor-led training courses to help you prepare. Additionally, many third-party platforms provide study materials, practice tests, and flashcards designed specifically for the CRT-101 exam.

Free Salesforce CRT-101 Exam Questions

Q1 MultipleChoice

An administrator installed a managed package that contains a permission set group. The

permission set group that was installed includes Delete access on several objects, and the administrator

needs to prevent users in the permission set group from being able to delete records.

What should the administrator do to control Delete access?

AUse a muting permission set with a permission set group to mute selected permissions.

BCreate a new permission set that has Delete access deselected for the objects.

CCreate a new role that prevents Delete permissions from rolling up to the users.

DEdit the profile for the users to remove Delete access from the objects.

Correct Answer: A

Explanation:

Muting permission sets allow you to remove permissions that are granted by a permission set group.

Q2 MultipleChoice

At cloud kicks sales reps use discounts on the opportunity record to help win sales on

products. When an opportunity is won, they then have to manually apply the discount up the related

opportunity products. The sales manager has asked if three is a way to automate this time consuming

task.

What should the administrator use to deliver this requirement?

AFlow Builder

BApproval Process

CPrebuild Macro.

DFormula field

Correct Answer: A

Explanation:

To automate applying discounts on opportunity products when an opportunity is won, the administrator should use Flow Builder, which is a tool that allows creating complex business processes with clicks. The administrator can create an autolaunched flow that runs when an opportunity is updated, checks if its stage is ''Closed Won'', and updates its related opportunity products with discounts from a formula or variable. Approval Process, Prebuilt Macro, and Formula Field are not able to update related records based on criteria. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_build_overview.htm&type=5

Q3 MultipleChoice

Aw computing wants to prevent user from updating the Account Annual Revenue field to be

a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

ACreate a validation rule that displays an error if Account revenue is below 0 or greater than 100
billion.

BBuild a scheduled report displaying Account with Account revenue that is negative or greater
than 100 billion.

CMake the Account Revenue field required on the page layout.

DEnable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

Correct Answer: A

Explanation:

A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion. Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

Q4 MultipleChoice

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer

is set to true, the first screen is skipped and the user is directed to the second screen.

How should the administrator configure the decision element?

AUse the equals operator and {!$GlobalConstant.True} as the value.

BUse the equals operator and ''High Value Customer'' as the value.

CUse the contains operator and {!$GlobalConstant.False} as the value.

DUse the contains operator and ''High Value Customer'' as the value

Correct Answer: A

Explanation:

The equals operator is an operator that compares two values and returns true if they are equal or false if they are not equal; it can be used in decision elements in flow builder to check if two values match certain criteria. The {!$GlobalConstant.True} value is a global constant value that represents true in flow builder; it can be used in decision elements in flow builder as one of the values being compared. Using equals operator and {!$GlobalConstant.True} as value can help Cloud Kicks update screen flow so that if checkbox field High Value Customer is set true first screen is skipped by using equals operator compare High Value Customer field value with {!$GlobalConstant.True} value in decision element output connector conditions; if condition is met first screen is skipped else first screen is shown. Using equals operator ''High Value Customer'' as value contains operator {!$GlobalConstant.False} as value contains operator ''High Value Customer'' as value are not valid options for updating screen flow skip first screen if checkbox field High Value Customer is set true because they either use wrong values wrong operators compare checkbox field values. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_operators.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_decision.htm&type=5

Q5 MultipleChoice

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an

opportunity as won and another task after 60 days to check in with the customer.

which two automation tools should the administrator use?

Choose 2 answers

Aprocess builder

Bworkflow Rule

CField Update

DOutbound Message

Correct Answer: A, C

Explanation:

Process builder can be used to create a record-triggered flow that executes when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days. Reference: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5

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