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6210 Exam Questions & Answers

Avaya Aura Contact Center Implementation Exam  •  Avaya

124 Questions Updated Sep 2026 99% Pass Rate
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Sample 6210 Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

Correct Answer: C
Q2 MultipleChoice

When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

Correct Answer: B
Q3 MultipleChoice

Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

Correct Answer: B, C, E
Q4 MultipleChoice

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

Correct Answer: C
Q5 MultipleChoice

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

Correct Answer: D

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Frequently Asked Questions

The 6210 is Avaya's official certification exam for Avaya Aura Contact Center Implementation. It is designed for IT professionals, system administrators, and contact center implementation specialists who want to validate their expertise in deploying and configuring Avaya Aura Contact Center solutions. This certification demonstrates proficiency in implementing contact center systems within enterprise environments.

While Avaya does not enforce strict prerequisites, candidates are expected to have hands-on experience with Avaya Aura Contact Center implementations and a solid understanding of contact center fundamentals. It is recommended to have completed relevant Avaya training courses and possess practical knowledge of system configuration, administration, and troubleshooting.

The 6210 exam typically consists of 60-70 multiple-choice questions that must be completed within a specific time limit (usually around 90 minutes). The passing score is generally set at 70% or higher, though candidates should verify the exact requirements with Avaya's official exam documentation as these details may be updated.

The exam covers key areas including Avaya Aura Contact Center architecture, installation and deployment, system configuration, user administration, reporting and analytics, integration with other systems, and troubleshooting. Candidates should be familiar with contact center operations, call routing, IVR systems, agent management, and performance monitoring features within the Avaya Aura platform.

Avaya recommends taking official instructor-led or self-paced training courses specific to Contact Center Implementation. Additionally, hands-on lab experience with Avaya Aura Contact Center systems, studying official Avaya documentation, and using exam preparation resources are essential. Many candidates also benefit from joining study groups and reviewing practice exams to familiarize themselves with the question format and content areas.
Exam Details
  • Exam Code6210
  • VendorAvaya
  • Total Questions124
  • LanguageEnglish
  • Last UpdatedSep 2, 2026
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