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500-052 Exam Questions & Answers

Deploying Cisco Unified Contact Center Express  •  Cisco

50 Questions 60 min Updated Sep 2026 99% Pass Rate
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Sample 500-052 Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose

Correct Answer: A, D
Q2 MultipleChoice

A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

Correct Answer: B, C
Q3 MultipleChoice

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?

Correct Answer: D
Q4 MultipleChoice

Which action should you take to convert a high availability over LAN deployment to high availability over WAN?

Correct Answer: B
Q5 MultipleChoice

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

Correct Answer: D

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Frequently Asked Questions

The 500-052 exam is the implementation exam for Cisco Unified Contact Center Express (UCCX). It validates your ability to implement, configure, and troubleshoot UCCX solutions in enterprise environments.

The exam covers UCCX architecture, call routing, IVR scripting, reporting, integration with other Cisco systems, and troubleshooting. Key areas include system administration, configuration of call flows, and understanding of Cisco ICM/IPCC basics.

It is recommended to have knowledge of Cisco Unified Communications, basic networking concepts, and preferably hands-on experience with UCCX systems. Completing the appropriate training courses such as UCCX implementation courses is highly beneficial.

The exam is typically 90 minutes long and consists of 60-70 multiple-choice questions. You need to achieve a passing score of approximately 70-75% to earn the certification.

Passing the 500-052 exam earns you the Cisco Certified Associate level in Contact Center technology. This demonstrates your competency in implementing UCCX solutions and is a stepping stone toward higher-level Cisco contact center certifications.
Exam Details
  • Exam Code500-052
  • VendorCisco
  • Total Questions50
  • Duration60 min
  • LanguageEnglish
  • Version11.0
  • Last UpdatedSep 5, 2026
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