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500-442 Exam Questions & Answers
Administering Cisco Contact Center Enterprise • Cisco
60 Questions
90 min
Updated Sep 2026
99% Pass Rate
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Sample 500-442 Questions
Practice with real exam-style questions, each with the verified correct answer and explanation.
Q1
MultipleChoice
What are two default CCB VXML applications that could be modified? (Choose two.)
Correct Answer: A, E
Q2
MultipleChoice
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
Correct Answer: C, D
Q3
MultipleChoice
What is the function of the CVP Subdialog Return element in a VXML application?
Correct Answer: A
Q4
MultipleChoice
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
Correct Answer: A, D
Q5
MultipleChoice
Which two components are needed to setup RONA? (Choose two.)
Correct Answer: B, C
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Unlock All 500-442 QuestionsFrequently Asked Questions
The 500-442 exam, also known as Administering Cisco Contact Center Enterprise, tests your knowledge of deploying, configuring, and managing Cisco Contact Center Enterprise (CCE) solutions. This certification validates your ability to administer contact center systems, manage call routing, and maintain enterprise communication infrastructure.
This exam is ideal for contact center administrators, systems engineers, and IT professionals responsible for managing Cisco CCE deployments in enterprise environments. It's particularly suitable for those with hands-on experience in contact center operations and system administration.
The exam covers topics including CCE architecture, system administration, call routing and queuing, agent management, reporting and analytics, system configuration, and troubleshooting. It also includes coverage of integration with other Cisco systems and best practices for contact center management.
Cisco recommends studying official training materials, taking the Administering Cisco Contact Center Enterprise course, and gaining practical hands-on experience with CCE systems. Additionally, using practice exams, study guides, and joining study groups can help reinforce your knowledge of the exam objectives.
The exam typically consists of 60-70 questions and has a duration of 90 minutes. While Cisco doesn't publicly disclose the exact passing score, it generally requires approximately 70-75% correct answers to pass the certification exam.