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500-444 Exam Questions & Answers

Cisco Contact Center Enterprise Implementation and Troubleshooting  •  Cisco

56 Questions Updated Sep 2026 99% Pass Rate
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Sample 500-444 Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

Correct Answer: A, D
Explanation:

The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified Computing System (UCS) in a data center environment. It is defined as either Configuration Based or Rule Based, depending on the specific use case. Configuration Based defines the server configuration based on specific performance characteristics, while Rule Based defines the server configuration based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based, while VMware vSphere is optional.

Q2 MultipleChoice

What are two types of upgrades available for CCE? (Choose two.)

Correct Answer: D, E
Explanation:

Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.

Q3 MultipleChoice

What defines the DialPlan on a Cisco Voice Gateway/CUBE?

Correct Answer: D
Explanation:

On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).

Q4 MultipleChoice

Which type of machine will run an automated deferred sync job?

Correct Answer: D
Explanation:

An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.

Q5 MultipleChoice

Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?

Correct Answer: A
Explanation:

A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems.

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Frequently Asked Questions

The 500-444 exam focuses on Cisco Contact Center Enterprise (CCE) implementation, configuration, and troubleshooting. Key topics include system architecture, call routing, agent and supervisor features, reporting, and system administration. The exam also covers integration with other Cisco systems and best practices for deployment.

The 500-444 exam is 120 minutes long with approximately 60-70 questions in multiple-choice format. The passing score is typically around 70-75%, though Cisco does not officially publish the exact cutoff. It's recommended to review Cisco's official exam guide for the most current scoring information.

While there are no strict prerequisites, Cisco recommends having hands-on experience with Contact Center Enterprise systems and a solid understanding of networking fundamentals. Most candidates find it beneficial to have 2+ years of experience with CCE implementation, administration, or support roles before attempting this exam.

While not mandatory, obtaining the Cisco CCNA or other foundational Cisco certifications can provide valuable networking knowledge that supports CCE understanding. Many professionals pursue the CCNA Enterprise Networks certification first to build a strong foundation before specializing in Contact Center technologies.

Cisco offers official exam guides, training courses, and documentation through their learning network. Additionally, practice exams, study guides from reputable providers, and hands-on lab experience with CCE systems are highly recommended to ensure comprehensive preparation and exam success.
Exam Details
  • Exam Code500-444
  • VendorCisco
  • Total Questions56
  • LanguageEnglish
  • Last UpdatedSep 2, 2026
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