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ITSM20FB Exam Questions & Answers
IT Service Management Foundation Bridge • Exin
78 Questions
60 min
Updated Sep 2026
99% Pass Rate
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Sample ITSM20FB Questions
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Q1
MultipleChoice
The success and failure of Releases shall be measured. What is included in these measurements?
Correct Answer: B
Q2
MultipleChoice
What is a purpose of ISO/IEC 20000?
Correct Answer: A
Q3
MultipleChoice
What does the term "Integrity" mean in the context of Information Security Management?
Correct Answer: D
Q4
MultipleChoice
What is meant by the Urgency of an Incident?
Correct Answer: A
Q5
MultipleChoice
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?
Correct Answer: C
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Unlock All ITSM20FB QuestionsFrequently Asked Questions
The ITSM20FB is a bridge certification exam offered by Exin that allows professionals with existing ITIL v3 Foundation certification to transition to ITIL 4 Foundation level. It focuses on the key differences and new concepts introduced in ITIL 4 while building upon existing ITIL v3 knowledge.
The ITSM20FB is designed for professionals who already hold an active ITIL v3 Foundation certification and want to update their knowledge to ITIL 4. It provides a faster pathway to ITIL 4 Foundation certification compared to retaking the full Foundation exam.
Candidates must achieve a minimum score of 65% to pass the ITSM20FB exam. The exam typically consists of 40 multiple-choice questions that must be completed within a specified time limit.
The ITSM20FB exam is usually 90 minutes long, allowing candidates adequate time to work through the multiple-choice questions. This duration is shorter than some other ITIL certification exams due to the bridge format targeting experienced professionals.
The exam covers ITIL 4 key concepts including the four dimensions of service management, the ITIL service value system, practices, governance, and how they differ from ITIL v3. It emphasizes the transition from a process-based approach to a more holistic, value-driven model.