Limited-Time Offer: Enjoy 50% Savings! - Ends In 0d 00h 00m 00s Coupon code: 50OFF
Free Exam Questions

GCP-GC-ADM Exam Questions & Answers

Genesys Cloud Certified Professional - Contact Center Admin  •  Genesys

60 Questions Updated Sep 2026 99% Pass Rate
Get Full Access

100% money-back guarantee

Sample GCP-GC-ADM Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Correct Answer: B, C
Explanation:

https://help.mypurecloud.com/articles/genesys-cloud-requirements/

Q2 MultipleChoice

Which definition matches the ACD Evaluation Method Best Available Skills?

Correct Answer: C
Explanation:

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.

Q3 MultipleChoice

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Correct Answer: B
Q4 MultipleChoice

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Correct Answer: A, D, E
Q5 MultipleChoice

Which definition matches the After Call Work option Optional?

Correct Answer: D
Explanation:

https://help.mypurecloud.com/articles/configure-call-work-settings/

Get access to all 60 verified questions with detailed answers.

Unlock All GCP-GC-ADM Questions

Frequently Asked Questions

There are no formal prerequisites to take the GCP-GC-ADM exam, though Genesys recommends having hands-on experience administering Genesys Cloud contact centers. It's advisable to have at least 6-12 months of practical experience with Genesys Cloud administration before attempting the certification.

The GCP-GC-ADM exam typically consists of 60-70 multiple-choice questions and lasts approximately 90 minutes. The exact number of questions may vary slightly depending on the specific exam version being administered.

The exam covers key Genesys Cloud administration areas including user and organization management, contact center setup and configuration, routing and queues, workforce management, security and compliance, analytics and reporting, and integration capabilities. Candidates should be familiar with both basic and advanced administrative functions within the Genesys Cloud platform.

The passing score for the GCP-GC-ADM exam is typically 70% or higher, though the exact passing score may be determined by Genesys through psychometric analysis. It's recommended to aim for a score of 75% or above to ensure a comfortable margin of success.

Genesys offers official training courses, study guides, and practice exams available through their learning portal and partner channels. Additionally, hands-on experience with Genesys Cloud, review of official documentation, and participation in community forums can significantly enhance your preparation for the exam.
Exam Details
  • Exam CodeGCP-GC-ADM
  • VendorGenesys
  • Total Questions60
  • LanguageEnglish
  • Last UpdatedSep 3, 2026
4.9/5

Pass GCP-GC-ADM First Time

Get all 60 exam questions with verified answers and 90-day free updates.

Buy Now & Pass
  • PDF + Practice Test Bundle
  • 90-Day Free Updates
  • 100% Money-Back Guarantee
  • Instant Download
  • 24/7 Customer Support
99% Pass Rate Trusted by 50,000+ IT professionals
Genesys Recent Updates