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GCX-ARC Exam Questions & Answers

Genesys Cloud CX: Architect Certification Exam  •  Genesys

60 Questions Updated Sep 2026 99% Pass Rate
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Sample GCX-ARC Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

Select all the naming requirements for prompts. (Choose two.)

Correct Answer: A, C
Q2 MultipleChoice

To route an incoming call based on the current time, _____ is the best method.

Correct Answer: C
Q3 MultipleChoice

The FindSkill() function is not case sensitive when performing a search.

Correct Answer: A
Q4 MultipleChoice

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Correct Answer: C
Q5 MultipleChoice

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

Correct Answer: B

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Frequently Asked Questions

The GCX-ARC (Genesys Cloud CX: Architect Certification Exam) is a professional certification offered by Genesys that validates expertise in designing, deploying, and managing Genesys Cloud solutions. This certification is designed for architects and senior technical professionals who work with Genesys Cloud CX platforms.

While Genesys recommends having hands-on experience with Genesys Cloud CX, there are no strict formal prerequisites required to register for the exam. Candidates should ideally have several months of practical experience working with Genesys Cloud solutions and a strong understanding of contact center architecture and design principles.

The GCX-ARC exam typically consists of 60-70 multiple-choice and scenario-based questions that must be completed within 90 minutes. The exact number of questions may vary as Genesys periodically updates their exam content to reflect the latest product features and best practices.

The exam covers key areas including Genesys Cloud architecture, contact center design patterns, integration capabilities, security and compliance, user management, reporting and analytics, and deployment best practices. It also includes questions on business continuity, scalability, and optimization of Genesys Cloud solutions in enterprise environments.

Candidates typically need to achieve a score of 70% or higher to pass the GCX-ARC exam, though the exact passing score may be adjusted by Genesys based on exam difficulty analysis. The certification is valid for three years from the date of passing, after which recertification may be required to maintain the credential.
Exam Details
  • Exam CodeGCX-ARC
  • VendorGenesys
  • Total Questions60
  • LanguageEnglish
  • Last UpdatedSep 4, 2026
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