PEGACPBA88V1 Exam Questions & Answers
Certified Pega Business Architect 8.8 • Pegasystems
100% money-back guarantee
Sample PEGACPBA88V1 Questions
Practice with real exam-style questions, each with the verified correct answer and explanation.
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:
Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.
Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.
Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.
Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.
Pega Academy: Service Level Agreements
Pega Documentation: SLA Urgency and Escalation Mechanisms
...insurance claim case type is defined as follows:
Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
In Pega, the status of a case can be updated based on actions taken within the process. The status change to 'Pending-Investigation' is tied to the completion of the 'Review claim' step:
Review Claim Step Configuration: The 'Review claim' step is configured to set the case status to 'Pending-Investigation' upon its completion.
Status Change Trigger: The status update happens automatically when the 'Review claim' step completes, indicating that the case is now waiting for the investigation to be performed.
This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.
Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes
A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?
To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.
Which two requirements ensure that valid data is used in a case? (Choose Two)
The data fits the business logic: Ensuring data fits the business logic guarantees that it aligns with the defined processes and rules.
The data is the correct field type: Ensuring the data type is correct is crucial for preventing data-related errors and ensuring compatibility with the system.
Get access to all 50 verified questions with detailed answers.
Unlock All PEGACPBA88V1 Questions