NP-Con-102 Exam Questions & Answers
Salesforce Certified Agentforce Nonprofit Consultant • Salesforce
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Sample NP-Con-102 Questions
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A nonprofit wants to manage incoming donations, and provide a portal for its constituents and staff members. The nonprofit also wants to create a new web experience for constituents. Which solution should a consultant recommend?
When a nonprofit requires a 'portal' or a 'web experience' for external users (constituents) to interact directly with Salesforce data, Experience Cloud (formerly Community Cloud) is the required solution.
How this solution meets the requirements:
Incoming Donations (NPSP): NPSP provides the foundational data model for managing individual donors, household accounts, and the donation (Opportunity) pipeline.
Constituent Portal (Experience Cloud): By implementing an Experience Cloud site (such as the Customer Service or Build Your Own template), the nonprofit can allow donors to:
Log in to view their giving history.
Download tax receipts.
Update their contact information or communication preferences.
Staff Management: While staff members typically use the internal Salesforce Lightning interface, Experience Cloud can also be configured for staff who need a simplified web interface for specific tasks.
New Web Experience: Experience Cloud is a highly customizable CMS (Content Management System). It allows the nonprofit to build a branded, mobile-responsive web experience that looks and feels like their main website while being natively connected to their Salesforce data.
Why other options are incorrect:
Program Management Module (Option A): This tracks service delivery, not web portals.
Accounting Subledger (Option B): This is a back-office tool for finance reconciliation.
Account Engagement (Option C): This is a marketing automation tool (Pardot) for sending emails and tracking engagement, but it does not provide a logged-in 'portal' experience for constituents.
A nonprofit organization is evaluating Nonprofit Cloud. Where can the organization see whether they qualify for nonprofit pricing and benefits from Salesforce?
The admin at a nonprofit wants to delegate authority to two specific users to process gift entries. Which three permissions should the consultant add to a permission set so the users can perform this work with only the necessary level of access? (Choose 3)
When delegating access to Gift Entry in NPSP, a consultant must follow the 'Principle of Least Privilege.' This means granting enough access to do the job without exposing the entire system.
Three Essential Permissions:
Object and Field Access (B): Users must be able to Create and Edit the records involved in the gift entry process. This includes the NPSP Data Import (the staging object), Accounts, Contacts, Opportunities, and GAU Allocations. Note that Delete (Option E) is usually not a 'necessary level of access' for a standard entry clerk; they only need to enter and modify records.
Tab Visibility (C): A user cannot use a feature if they cannot find it. The Gift Entry tab must be set to 'Default On' or 'Visible' within the permission set so the users can access the interface.
Visualforce Page Access (D): NPSP Gift Entry is built using a custom interface. To run this interface, the user's profile or permission set must explicitly have access to the underlying Visualforce pages that power the tool, specifically those related to the Batch Object Importer (BOI). Without access to BOI_BatchOverride and BOI_DataImport, the user will see an 'insufficient privileges' error when they try to open the Gift Entry tool.
Option A is incorrect because View All Data is a powerful administrative permission that bypasses all security and is never appropriate for a standard data entry role.
A consultant needs to track the relationship of individual donors to their workplace.
Which records are needed to represent this relationship in Nonprofit Cloud?
The System Administrator at a nonprofit organization is assigning permission sets to users for the organization's new Nonprofit Cloud implementation. The organization needs some of its staff to have read-only access to the Fundraising and Grantmaking objects. What should the Administrator use to limit the access?
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