100-140 Exam Questions & Answers
Cisco Certified Support Technician (CCST) IT Support • Cisco
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Sample 100-140 Questions
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A customer calls the Help Desk and reports the following:
I keep getting an error that my system is low on memory when I run my video editing software.
Which process will allow the customer to locate the available memory of their device?
Task Manager's Performance tab provides real-time details on total, used, and available RAM, allowing the user to see memory availability.
A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)
Which password could you use as an example?
mkn546#f is 8 characters long (within 8--15), begins with ''m'' and ends with ''f'' (letters), includes only lowercase letters, contains three numbers (5, 4, 6), and uses only the allowed special character ''#.''
You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.
What should you do?
This scenario is a classic example of email spoofing and a social engineering attack. You should contact the IT department immediately using internal communication methods to verify the legitimacy of the request. Never respond or take action based on suspicious emails.
You resolve a customer's printing issue.
How should you document the incident?
This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.
You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?
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