What is the CPUX-F certification and who should take it?

The CPUX-F (Certified Professional for Usability and User Experience - Foundation Level) is an entry-level certification offered by iSQI that validates foundational knowledge in UX and usability principles. It is ideal for professionals new to UX, product managers, developers, QA testers, and anyone involved in creating user-centered products who want to formalize their UX knowledge.

What topics are covered on the CPUX-F exam?

The exam covers core UX and usability concepts including user research methods, usability testing, interaction design principles, information architecture, and the human-centered design process. It also includes understanding user needs, accessibility basics, and how to apply UX principles in practice.

How long is the CPUX-F exam and what is the passing score?

The CPUX-F exam is typically 90 minutes long with 40 multiple-choice questions. Candidates need to achieve a minimum passing score of 65% to earn the certification.

How should I prepare for the CPUX-F certification exam?

iSQI offers official study materials, including the CPUX-F syllabus and recommended textbooks that cover all exam topics. Many candidates also take instructor-led training courses, join study groups, and practice with sample questions to ensure they are well-prepared before taking the exam.

Is the CPUX-F certification recognized internationally and does it expire?

Yes, the CPUX-F certification is internationally recognized and valued in the UX industry across multiple countries. The certification is typically valid for three years, after which professionals must renew it by either passing the exam again or meeting continuing education requirements.

Free iSQI CPUX-F Exam Questions

Q1 MultipleChoice

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

AUsers spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

BUsers liked the modern look of the website

CWhen asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

DAll users were able to purchase return tickets from Oxford to London very quickly

EUsers with limited vision spent a lot of time reading the tiny fonts used on the website

FOnly 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Correct Answer: A

Explanation:

Satisfaction

The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.

Notes:

1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.

2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.

3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.

Q2 MultipleChoice

VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.

Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?

AInterviewee: 'Sometimes the opening hours listed for attractions are not up to date' Interviewer: 'We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you'

BInterviewee: 'It would be nice if the app could show me videos from past music festivals' Interviewer: !iReally? What do you expect from a music festival?'

CInterviewee: 'I like restaurant reviews but I always read them carefully to find out if they're fake.' Interviewer: 'Can
you explain what you mean by ;fake'?'

DInterviewee: 'I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design' Interviewer: 'Can you give me an example of a museum and a shop that you enjoyed?'

EInterviewee: 'Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: 'Should there be more pictures?'

FInterviewee: 'I usually prefer quiet restaurants because they allow me to understand what people in my party are saying' Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden' ('Silence') in Copenhagen, which is very quiet indeed'

Correct Answer: C, D

Explanation:

During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee

Q3 FillInTheBlank

_________is a narrative text description of the procedure a specific user currently follows to complete one or more tasks.

AAsisscenario

Correct Answer: A

Q4 MultipleChoice

Which one best describes a "Pre-session interview?

AAn activity in a usability test session where the usability test participant answers questions about their user experience and general impression of the interactive system.

BThe first activity in an interview or a usability test session where the usability test participant is informed about the purpose of the interview or usability test and what their role and contribution will be

CAn activity in a usability test session where the usability test participant answers questions about their background and previous experience with the interactive system and related interactive systems.

DReports the results of a usability test, a usability inspection or a user survey

EShows a difficulty in using the user interface that affects the ability of the user to achieve their goals effectively, or efficiently, or with satisfaction.

FUsed as a measure of usability findings from a usability test to indicate the impact and criticality on the user experience and the consequences.

Correct Answer: C

Q5 FillInTheBlank

Observation is a method for gathering_________ relating to user needs in which an observer watches users who carry out tasks that are related to the interactive system.

Acontextualinformation

Correct Answer: A

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