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MB-240 Exam Questions & Answers

Microsoft Dynamics 365 Field Service Functional Consultant  •  Microsoft

217 Questions Updated Oct 2026 99% Pass Rate
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Sample MB-240 Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

Your customer recently implemented Return Merchandise Authorization (RMA).

Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.

What is your recommendation for the most efficient solution?

Correct Answer: A
Q2 MultipleChoice

You are advising your customer on how to configure their territories.

You need to identify the options that are related to territories during the configuration.

Which three relationships are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Correct Answer: B, D, E
Q3 MultipleChoice

You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.

You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.

Which two options should you choose? Each correct answer presents a complete solution.

Q4 MultipleChoice

You need to set up the system to manage the work hours template for all the resources. Which two actions should you perform? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.

Correct Answer: C, E
Q5 MultipleChoice

You are a Dynamics 365 for Field Service Administrator.

You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.

What must you do to properly set up the assets?

Correct Answer: C

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Frequently Asked Questions

The MB-240 exam is Microsoft's certification assessment for Dynamics 365 Field Service Functional Consultants. It validates your ability to configure and implement Dynamics 365 Field Service solutions to manage field operations and mobile workforce management.

The exam covers key areas including configuring field service settings, managing work orders and scheduling, setting up resources and resource scheduling, managing inventory, and implementing mobile capabilities. It also includes topics on reporting, analytics, and integration with other Dynamics 365 applications.

The MB-240 exam typically contains between 40-60 questions and you must achieve a passing score of 700 out of 1000 points. The exam duration is usually 120 minutes, giving you adequate time to complete all questions.

Microsoft recommends having hands-on experience with Dynamics 365 Field Service implementations, ideally 1-3 years of functional consultant experience. Familiarity with Dynamics 365 core concepts and business processes is also beneficial preparation.

You can register for the MB-240 exam through the Microsoft Learn website or Pearson VUE testing centers. The exam typically costs between $99-$165 USD depending on your region, though prices may vary by country.
Exam Details
  • Exam CodeMB-240
  • VendorMicrosoft
  • Total Questions217
  • LanguageEnglish
  • Last UpdatedOct 18, 2026
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