ITIL-4-Practitioner-Release-Management Exam Questions & Answers

[RM 7: How to apply ITIL guiding principles for the practice]

A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours. What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

[RM 2: The processes of the practice]

What is a description of a release?

[RM 3: The roles and competencies of the practice]

A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams. What is the BEST way for the organization to position release management in the new organizational structure?

[RM 4: How information and technology enable the practice]

A service provider is receiving poor feedback from customers about releases of updates to a software product. A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

[RM 5: The role of the practice and suppliers in the practice]

A release manager is considering the involvement of third parties in the release management practice. Which release management activity is likely to have a dependency on third parties?