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ITIL-4-Specialist-Create-Deliver-and-Support Exam Questions & Answers

ITIL 4 Specialist: Create, Deliver and Support  •  PeopleCert

73 Questions 90 min Updated Sep 2026 99% Pass Rate
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Sample ITIL-4-Specialist-Create-Deliver-and-Support Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

Correct Answer: A
Q2 MultipleChoice

Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

Correct Answer: C
Q3 MultipleChoice

A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

Correct Answer: B
Q4 MultipleChoice

What is the goal of the 'shift-left' approach?

Correct Answer: A
Q5 MultipleChoice

Users have specific product-related questions and want to provide product feedback.

What is the best way to enable two-way communication between these users and the organization's product team?

Correct Answer: B

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Frequently Asked Questions

Candidates must hold a valid ITIL 4 Foundation certification before attempting this specialist exam. This ensures that candidates have the foundational knowledge of ITIL 4 principles and terminology required to understand the more advanced concepts covered in the specialist module.

The exam typically consists of 40 multiple-choice questions and candidates are usually given 90 minutes to complete it. A passing score of 65% (26 out of 40 correct answers) is generally required to obtain the certification.

This certification focuses on the practices and processes related to creating, delivering, and supporting IT services, including service design, service transition, and service operation concepts. It covers the modern approaches to IT service management with emphasis on agile and DevOps methodologies integrated with ITIL 4 best practices.

The ITIL 4 Specialist certification is valid for 3 years from the date of passing the exam. After this period, professionals must renew their certification to maintain their credential status.

The ITIL 4 Specialist certifications focus on specific knowledge areas and practical understanding of ITIL practices, while the ITIL 4 Master is a higher-level credential that requires candidates to demonstrate integration and application of ITIL knowledge across multiple domains. The Master certification typically requires more experience and involvement in real-world ITIL implementations.
Exam Details
  • Exam CodeITIL-4-Specialist-Create-Deliver-and-Support
  • VendorPeopleCert
  • Total Questions73
  • Duration90 min
  • LanguageEnglish
  • Last UpdatedSep 2, 2026
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