What is the ITIL 4 Foundation certification exam?

The ITIL 4 Foundation exam is an entry-level certification offered by PeopleCert that validates knowledge of the ITIL 4 framework and best practices for IT service management. It covers the core concepts, key terminology, and guiding principles of ITIL 4.

How long is the ITIL 4 Foundation exam and how many questions does it contain?

The ITIL 4 Foundation exam is 60 minutes long and consists of 40 multiple-choice questions. Candidates must answer at least 26 questions correctly (65% pass score) to pass the exam.

What are the prerequisites for taking the ITIL 4 Foundation exam?

There are no formal prerequisites for the ITIL 4 Foundation exam; it is designed as an entry-level certification. However, it is recommended that candidates have basic knowledge of IT service management concepts before attempting the exam.

How much does the ITIL 4 Foundation exam cost?

The exam fee varies by testing provider and location, typically ranging from $150 to $250 USD. It is recommended to check with authorized PeopleCert testing centers in your region for exact pricing.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for 3 years from the date of passing the exam. After 3 years, candidates must retake the exam to maintain their active certification status.

Free PeopleCert ITIL-4-Foundation Exam Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

Which component is focused on the activities needed by an organization to help it co-create value?

AService value chain

BContinual improvement

CGuiding principle

DPractices

Correct Answer: A

Q2 MultipleChoice

Which of the following guiding principles proposes the elimination of unnecessary work?

AKeep it simple and practical

BThink and work holistically

CStart where you are

DProgress iteratively with feedback

Correct Answer: A

Q3 MultipleChoice

Which ITIL concept helps an organization to make good decisions?

AFour dimensions of service management

BGuiding principles

CService value chain

DPractices

Correct Answer: B

Q4 MultipleChoice

Which is recommended as pan of the 'progress iteratively with feedback' guiding principle?

AProhibit changes to plans after they have been finalized

BAnalyse the whole situation in detail before taking any action

CReduce the number of steps that produce tangible results

DOrganize work into small manageable units

Correct Answer: D

Explanation:

The 'progress iteratively with feedback' guiding principle encourages organizations to break down complex initiatives into smaller, simpler, and more manageable units of work1.This principle also recommends seeking and acting on feedback from stakeholders, avoiding big-bang approaches, and adapting plans based on new information2.However, this principle does not advise prohibiting changes to plans, analysing the whole situation in detail, or reducing the number of steps that produce tangible results, as these would be contrary to the iterative and adaptive nature of this principle3.Reference:ITIL Foundation - ITIL 4 Edition, page 7;ITIL 4 -- A Pocket Guide, page 27;ITIL 4 Practice Guide: Progress Iteratively with Feedback, page 9.

Q5 MultipleChoice

What is the value of a service?

AThe benefits, usefulness, or importance of the service, as perceived by the stakeholders

BThe amount of money that is created or saved for the service consumers by using the service.

CA tangible or intangible deliverable of the service

DA result for a stakeholder enabled by the outputs of the service

Correct Answer: A

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