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CCM-101 Exam Questions & Answers

Manage and Merchandise a B2C Commerce Cloud Store - Extended  •  Salesforce

207 Questions Updated Jul 2026 99% Pass Rate
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About CCM-101 Exam

The CCM-101 certification exam, officially titled "Manage and Merchandise a B2C Commerce Cloud Store - Extended," is a comprehensive assessment designed by Salesforce for professionals who manage and optimize e-commerce storefronts. This certification validates your expertise in configuring B2C Commerce Cloud environments, managing product catalogs, implementing merchandising strategies, and ensuring seamless customer experiences. Key topics covered include storefront setup, catalog management, pricing and promotions, search and navigation, content management, and performance optimization. The exam is ideal for commerce managers, merchandisers, business analysts, and e-commerce professionals seeking to demonstrate advanced proficiency in Salesforce B2C Commerce Cloud platforms.

To successfully pass the CCM-101 exam, candidates should leverage updated exam dumps and comprehensive practice tests that mirror the actual exam format and difficulty level. These study resources help identify knowledge gaps, reinforce critical concepts, and build confidence before test day. Practice tests simulate real exam conditions, allowing you to manage time effectively and become familiar with question types. Updated exam dumps provide the latest content aligned with current Salesforce features and best practices. By combining hands-on experience with B2C Commerce Cloud, official documentation review, and quality practice materials, candidates can thoroughly prepare for certification and advance their careers in the competitive e-commerce industry.

Exam Topics & Objectives

Getting Started
Shop Organization
Search & Sort
Online Marketing
Shopper Experience
Analysis and Optimization

4-Week Study Plan for CCM-101

Week 1: Foundation & Shop Organization

  • Review Salesforce Commerce Cloud core concepts and B2C platform architecture
  • Study Getting Started module: account setup, user roles, and sandbox environments
  • Learn Shop Organization fundamentals: storefront structure and catalog management
  • Explore catalog hierarchies, categories, and product classification systems
  • Practice creating and managing product attributes and custom properties
  • Complete hands-on exercises in sandbox: create sample catalog with 20+ products
  • Review merchandising basics: featured products and promotional zones

Week 2: Search, Sort & Online Marketing

  • Deep dive into Search & Sort functionality: search indexes and refinements
  • Study search rules, synonyms, and auto-correct capabilities
  • Learn sorting strategies: relevance, price, popularity, and custom attributes
  • Explore faceted navigation and filter configuration
  • Study Online Marketing module: promotional strategies and campaign management
  • Learn about pricing rules, discounts, and promotion prioritization
  • Practice configuring search rules in sandbox environment
  • Complete exercises: set up 5 different search refinements and test sorting algorithms

Week 3: Shopper Experience & User Features

  • Study Shopper Experience module: customer engagement and personalization
  • Learn about customer profiles, preferences, and segmentation
  • Explore personalization rules and targeted content delivery
  • Study customer service tools: messaging, wishlists, and customer accounts
  • Learn about customer reviews and ratings implementation
  • Study checkout experience optimization and payment methods
  • Practice configuring customer groups and targeted promotions
  • Complete exercises: create personalized storefronts for different customer segments

Week 4: Analysis, Optimization & Exam Preparation

  • Master Analysis and Optimization module: reporting and analytics tools
  • Study performance metrics: conversion rates, average order value, and traffic patterns
  • Learn revenue reporting and sales analysis dashboards
  • Explore A/B testing strategies for storefronts and campaigns
  • Study optimization best practices: performance tuning and user behavior analysis
  • Review all six modules with focus on real-world scenarios and integration
  • Take full-length practice exams and review incorrect answers
  • Complete final review of exam guide and study all sample questions

Sample CCM-101 Questions

Practice with real exam-style questions. Reveal answers to verify your knowledge.

Q1 MultipleChoice

A developer is asked to create a controller endpoint that will be used in a client-side AJAX request. Its purposes is to display updated information to the user when the request is completed, without otherwise modifying the appearance of the current page.

According to SFRA practices, which method best supports this objective?

Q2 MultipleChoice

A developer has the following files in template/resources:

account.proierties

weight.unit=kilos

account_en.propierties

weight.unit=stones

account_en_US.propierties

weight.unit= pounds

Using the default locale configuration, what is the current outcome of the page that renders the

account.isml template snippet below when visiting the Sofrefront with the English for Canada(en_CA) locale=

Your parcel weighs 10 ${Resource.msg('weight.unit','account')}

Q3 MultipleChoice

The Home-Show route uses this middleware chain:

The developer added Home.;s in another cartridge, which is before the original cartridge in the cartridge path, to extend that route but it does not have the middleware chain:

Assuming the code is correct on both functions, what is the expected result?

Q4 MultipleChoice

A developer is tasked with the development of anew Page Designer Page Type, as requested by the merchant.

How should they define the rendering logic of the page?

Q5 MultipleChoice

Given the file structure below, which ISML method call renders the customLandingPage template?

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Frequently Asked Questions

The CCM-101 exam tests your ability to manage and merchandise a B2C Commerce Cloud store on the Salesforce platform. It covers topics such as catalog management, pricing, promotions, and storefront configuration to ensure you can effectively operate an e-commerce environment.

The CCM-101 exam is typically 90 minutes long and contains approximately 60 multiple-choice questions. You need to achieve a passing score of around 65-70% to successfully earn the certification.

While there are no strict formal prerequisites, Salesforce recommends that candidates have hands-on experience with B2C Commerce Cloud and a solid understanding of e-commerce concepts. It is beneficial to have completed relevant Salesforce training modules or have practical experience managing a commerce store.

The exam covers key areas including catalog and inventory management, pricing and promotions, order management, customer management, storefront merchandising, and basic configuration tasks. You should also be familiar with how to use the Business Manager interface and understand best practices for running an online store.

Salesforce provides official study materials, trailhead modules, and documentation specifically designed for this certification. It is recommended to complete the relevant trailhead paths, review the exam guide, practice in a B2C Commerce Cloud sandbox environment, and consider taking practice exams to assess your readiness.
Exam Details
  • Exam CodeCCM-101
  • VendorSalesforce
  • Total Questions207
  • LanguageEnglish
  • Last UpdatedJul 19, 2026
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