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Salesforce-Communications-Cloud Exam Questions & Answers

Salesforce Accredited Agentforce Communications Professional  •  Salesforce

77 Questions 90 min Updated Sep 2026 99% Pass Rate
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Sample Salesforce-Communications-Cloud Questions

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Q1 MultipleChoice

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Correct Answer: B
Explanation:

If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

Q2 MultipleChoice

What are the 3 keys inputs used by order management to determine the output of MACD order.

Correct Answer: A, D, E
Q3 MultipleChoice

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Correct Answer: B, C
Q4 MultipleChoice

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.

Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

Correct Answer: A, B
Q5 MultipleChoice

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Correct Answer: A

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Frequently Asked Questions

The Salesforce Communications Cloud Accredited Professional certification validates expertise in implementing and managing Salesforce Communications Cloud solutions. This certification demonstrates proficiency in configuring communication channels, managing customer interactions, and leveraging cloud-based communication tools within the Salesforce ecosystem.

While there are no strict prerequisites, Salesforce recommends having hands-on experience with Communications Cloud implementations and a solid understanding of Salesforce fundamentals. It is advisable to have completed relevant Salesforce training modules and have practical experience working with communication features in Salesforce.

The exam typically contains 60 multiple-choice questions that must be completed within 120 minutes. The passing score is usually around 65-70%, though the exact percentage may vary and is determined by Salesforce.

The exam covers key areas including Communications Cloud architecture, channel configuration (email, SMS, voice), customer engagement features, compliance and security, and best practices for deployment. It also includes questions on integration with other Salesforce clouds and managing communication workflows.

Salesforce recommends completing official training courses, reviewing study guides, and gaining hands-on experience with Communications Cloud features. Additionally, taking practice exams and joining study groups can help reinforce knowledge and build confidence before taking the certification test.
Exam Details
  • Exam CodeSalesforce-Communications-Cloud
  • VendorSalesforce
  • Total Questions77
  • Duration90 min
  • LanguageEnglish
  • Last UpdatedSep 4, 2026
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