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CAS-PA Exam Questions & Answers

Certified Application Specialist - Performance Analytics  •  ServiceNow

24 Questions 90 min Updated Sep 2026 99% Pass Rate
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Sample CAS-PA Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

What condition do you use on the Elements Filter record for the 'Groups' Breakdown Source to get only groups that had an incident assigned to them?

Correct Answer: B
Explanation:

When you create an element filter, you can include conditions on a related field in a different table than the breakdown source table.

Element filters enable you to limit the displayed breakdown elements on an Analytics Hub or widget using filter conditions, including personalised visuals.

You can select an element filter when viewing breakdowns on an Analytics Hub or configuring a breakdown widget.

For example, you could create an element filter on the Groups breakdown source, which uses the Group [sys_user_group] table. If you added a related list condition on Incident [incident]->Assignment group, you would get only groups that had an incident assigned to them. If this condition included [[Created][on][Last 6 Months]], you would get groups that were assigned an incident that was created within the last six months.

Q2 MultipleChoice

What option on the breakdown source record helps provide views into whether you need to create additional breakdowns or adjust data values?

Correct Answer: C
Explanation:

When you select an indicator as the data source, you can filter the results by breakdown and breakdown element.

If you have the 'Label for unmatched' field defined on the breakdown source for a selected breakdown, this label appears in your choice of Elements.

Select the label to display scores that do not match any of the elements.

This option helps provide views into whether you need to create additional breakdowns or adjust data values.

Q3 MultipleChoice

How are responsible users reminded when a signal remains unresolved?

Correct Answer: C
Explanation:

As a responsible user, you receive email reminders about signals that have not been resolved.

You can configure how frequently you get these reminders and the maximum number of reminders to get for a signal.

Responsible users get email notifications about the following:

* New signals

* Unresolved signals

* Actions to resolve signals

* 'Anti-signals,' which indicate that a KPI is long-term stable

Even responsible users without workspace access get these email notifications.

Q4 MultipleChoice

Which of the following are true statements about configuring pie, donut, and single score visualisations in workspaces?

Correct Answer: A, B, C
Explanation:

A pie visualisation shows how individual pieces of data relate to the whole using a circle to represent the whole.

A Donut visualization shows how individual pieces of data relate to the whole using a donut shape to represent the whole.

Single score visualisations display a single, key business value or current aggregate indicator score. You can set a score to update in real-time.

The following enhancements are made to pie, donut, and single score visualisations in the Quebec release:

* The metric label name is displayed near the metric value.

* Legend percentages are shown along with values.

* Data labels are shown as only percentages, as values, or as both.

Gradient, texture, or no colour are not valid colour options for data display.

You can set 'default', 'colour palette' and 'fixed element colour' for pie and donut visualisations, and 'default' and 'single colour' for single score visualisations.

Q5 MultipleChoice

Which of the following can you do when you set a target for an indicator on the Analytics Hub? (Choose three.)

Correct Answer: A, B, D
Explanation:

You can set target values for indicators. When you set a target for an indicator on the Analytics Hub, you can now do the following:

* Set a start date in the future.

* Set a review date on which to consider updating the target.

* Set the target as an improvement on the average score or on the previous target. You can set the improvement as a percentage.

You can have the targets apply only to specific breakdown elements and time series. The target starts to apply at a selected date and continues to apply until you set the next target. However, you can set a review date on which to reconsider the target.

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Frequently Asked Questions

The CAS-PA (Certified Application Specialist - Performance Analytics) is a ServiceNow certification that validates expertise in implementing and configuring the Performance Analytics application. It is ideal for ServiceNow administrators, developers, and consultants who work with analytics and reporting solutions.

While there are no strict formal prerequisites, ServiceNow recommends having hands-on experience with the Performance Analytics module and a solid understanding of ServiceNow platform fundamentals. It is advisable to have completed relevant training courses or have at least 6-12 months of practical experience with Performance Analytics.

The CAS-PA exam is typically 90 minutes long and consists of 60 multiple-choice questions. You need to achieve a score of 70% or higher to pass the certification exam.

The exam covers Performance Analytics fundamentals, indicator creation and configuration, dashboard design and customization, data collection and aggregation, analytics administration, and reporting best practices. It also includes questions on performance indicators, metrics, and how to leverage analytics for business insights.

ServiceNow offers official training courses, hands-on labs, and study guides available through their learning platform. Additionally, you should gain practical experience working with Performance Analytics in a ServiceNow instance and review the exam study guide to understand the specific domains and objectives being tested.
Exam Details
  • Exam CodeCAS-PA
  • VendorServiceNow
  • Total Questions24
  • Duration90 min
  • LanguageEnglish
  • Last UpdatedSep 5, 2026
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