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CIS-SPM Exam Questions & Answers

Certified Implementation Specialist - Strategic Portfolio Management  •  ServiceNow

112 Questions 90 min Updated Sep 2026 99% Pass Rate
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Sample CIS-SPM Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

What are the available resource states in the Resource status field on the New Resource Assignment form?

Choose 4 answers

Correct Answer: D, E, F, G
Q2 MultipleChoice

Which of the following defines a parent-child relationship?

Choose 2 answers

Correct Answer: B, C
Q3 MultipleChoice

What determines the resource schedule if the Schedules related list and Schedule field are both empty?

Correct Answer: A
Q4 MultipleChoice

Instead of starting from scratch, what can project managers make use of to rapidly build their project plan

Correct Answer: D
Q5 MultipleChoice

Is resource capacity derived from FTE or schedules?

Correct Answer: A
Explanation:

Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to theProduct Documentationfor ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.

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Frequently Asked Questions

The CIS-SPM (Certified Implementation Specialist - Strategic Portfolio Management) is a ServiceNow certification that validates expertise in implementing and configuring the Strategic Portfolio Management module. This certification is ideal for implementation consultants, system administrators, and IT professionals who work with ServiceNow's portfolio management solutions.

While ServiceNow doesn't mandate strict prerequisites, it is highly recommended that candidates have hands-on experience with ServiceNow platform fundamentals and ideally have completed relevant training courses. Prior experience with portfolio management concepts and ServiceNow implementations is beneficial for exam success.

The CIS-SPM exam typically consists of 60 questions and candidates are given 90 minutes to complete it. A passing score is generally around 70%, though ServiceNow may adjust this threshold based on exam difficulty and updates.

The exam covers key SPM areas including portfolio management fundamentals, demand management, portfolio governance, resource management, financial management, and strategic alignment. Candidates should also be familiar with ServiceNow platform navigation, configuration of SPM modules, and best practices for implementation.

ServiceNow provides official training courses, study guides, and documentation that candidates should review thoroughly. Additionally, hands-on practice in a ServiceNow instance, joining study groups, and reviewing case studies of real-world SPM implementations can significantly improve exam readiness.
Exam Details
  • Exam CodeCIS-SPM
  • VendorServiceNow
  • Total Questions112
  • Duration90 min
  • LanguageEnglish
  • Last UpdatedSep 1, 2026
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