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CIS-EM Exam Questions & Answers

Certified Implementation Specialist-Event Management  •  ServiceNow

115 Questions 60 min Updated Sep 2026 99% Pass Rate
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Sample CIS-EM Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

The Event Management operator workspace can display all of the following except?

Correct Answer: B
Q2 MultipleChoice

Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

Correct Answer: F
Q3 MultipleChoice

A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?

Correct Answer: C
Q4 MultipleChoice

How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

Correct Answer: D
Q5 MultipleChoice

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

Correct Answer: A

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Frequently Asked Questions

To be eligible for the CIS-EM exam, you should have a solid understanding of ServiceNow fundamentals and Event Management module concepts. It's recommended that you have hands-on experience with ServiceNow Event Management implementation or at least completed relevant training courses.

The CIS-EM exam typically contains 60 multiple-choice questions that must be completed within 120 minutes. You need to achieve a passing score of 70% or higher to earn the certification.

The exam covers Event Management module components including event configuration, alert management, event rules, and integration with other ServiceNow modules. It also includes topics on monitoring, dashboards, and best practices for Event Management implementation.

ServiceNow offers official training courses, study guides, and practice exams specifically designed for the CIS-EM certification. Additionally, hands-on experience with the Event Management module in a ServiceNow instance and reviewing documentation will significantly improve your chances of passing.

ServiceNow certifications typically require renewal every two years to ensure your knowledge remains current with platform updates. You can renew by passing the exam again or by completing continuing education requirements specified by ServiceNow.
Exam Details
  • Exam CodeCIS-EM
  • VendorServiceNow
  • Total Questions115
  • Duration60 min
  • LanguageEnglish
  • Last UpdatedSep 1, 2026
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