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CIS-FSM Exam Questions & Answers

ServiceNow Certified Implementation Specialist - Field Service Management  •  ServiceNow

86 Questions Updated Sep 2026 99% Pass Rate
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Sample CIS-FSM Questions

Practice with real exam-style questions, each with the verified correct answer and explanation.

Q1 MultipleChoice

What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

Correct Answer: A
Q2 MultipleChoice

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

Correct Answer: B, C
Q3 MultipleChoice

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

Correct Answer: A
Q4 MultipleChoice

What can customer service agents use to create and view associated work order tasks for customer cases?

Correct Answer: C
Q5 MultipleChoice

What can customers use on the service portal to view and select available service windows?

Correct Answer: C

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Frequently Asked Questions

ServiceNow recommends that candidates have hands-on experience with ServiceNow Field Service Management, typically gained through implementation projects or working with FSM modules. While there are no strict formal prerequisites, having completed ServiceNow fundamentals training and understanding of ITIL concepts is beneficial.

The exam consists of 60 multiple-choice questions that must be completed within 90 minutes. Candidates need to achieve a passing score of 70% or higher to earn the certification.

The exam covers key FSM areas including resource management, work order management, inventory management, scheduling and dispatch, customer portal capabilities, and integration with other ServiceNow modules. It also tests knowledge of best practices for implementing field service solutions in real-world scenarios.

The exam costs approximately $150 USD and can be taken at Pearson VUE testing centers worldwide or through online proctored testing. ServiceNow partners and authorized training providers may offer discounted rates or bundled exam packages.

The CIS-FSM certification is valid for two years from the date of passing the exam. To maintain certification, candidates must either retake and pass the exam again or complete relevant ServiceNow continuing education requirements before expiration.
Exam Details
  • Exam CodeCIS-FSM
  • VendorServiceNow
  • Total Questions86
  • LanguageEnglish
  • Last UpdatedSep 2, 2026
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