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CIS-SAM Exam Questions & Answers

ServiceNow Certified Implementation Specialist - Software Asset Management Professional  •  ServiceNow

141 Questions Updated Sep 2026 99% Pass Rate
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Sample CIS-SAM Questions

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Q1 MultipleChoice

When importing entitlements, a record generates the error, ''Publisher Part Number not found''. However, the record is for an expired entitlement that is no longer needed. Which is the best UI action to select?

Correct Answer: B
Q2 MultipleChoice

By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

Correct Answer: B
Q3 MultipleChoice

Performance Analytics allows users to: (Choose three.)

Correct Answer: A, B, D
Q4 MultipleChoice

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

Correct Answer: B
Q5 MultipleChoice

Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

Correct Answer: D

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Frequently Asked Questions

ServiceNow recommends having at least 6-12 months of hands-on experience with ServiceNow Software Asset Management (SAM) module before attempting the CIS-SAM exam. You should have practical knowledge of SAM processes, configurations, and implementation best practices. While not mandatory, completing relevant ServiceNow training courses is highly recommended.

The CIS-SAM exam typically consists of 60 questions and you have 90 minutes to complete it. You need to achieve a score of 70% or higher to pass the certification exam. The exact format and number of questions may be subject to updates by ServiceNow.

The exam covers key SAM areas including software license management, software discovery and inventory, contract management, compliance management, and financial management within the SAM module. It also tests your knowledge of SAM implementation best practices, configuration, and integration with other ServiceNow modules.

The CIS-SAM exam typically costs around $150 USD, though pricing may vary by region and can change over time. Some organizations provide exam vouchers or funding for employees pursuing ServiceNow certifications. It's best to check the official ServiceNow certification website for current pricing.

ServiceNow certifications, including CIS-SAM, are typically valid for 2 years from the date you pass the exam. After 2 years, you will need to recertify by passing the exam again to maintain your active certification status.
Exam Details
  • Exam CodeCIS-SAM
  • VendorServiceNow
  • Total Questions141
  • LanguageEnglish
  • Last UpdatedSep 1, 2026
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